- When You create an InstaVoice ReachMe account, You provide certain personal information, including Your name, phone number/email address and password.
- “Personal Information” includes information that alone or when in combination with other information may be used to readily identify, contact, or locate You.
- Messages posted by you will be shared with your friends or followers as guided by the functionality and as per the agreed ‘Information Collection and Use’.
- If You submit Personal Information to us, we may use that information to operate, maintain, and improve the functioning of the Services.
- We reserve the right to monitor some of the voice blogs for quality of content.
- We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Information.
Last modified on May 15, 2018
InstaVoice ReachMe is a disruptive GSM-VoIP solution designed for the data era that facilitates high quality local and international voice calls over Wi-Fi or data, without depending on network coverage.
The Service is currently being provided by Kirusa Inc. having its offices at 139 South Street, Suite 205, New Providence, NJ 07974, USA (“Kirusa”). The use of the term “You” shall mean any natural or legal persons who has agreed to become a user of the Services.
We may, in our sole discretion, modify or revise the Policy at any time, and we will notify you of the same. You may contact us if you do not wish to be legally bound by such modifications or revisions.
Personal Information, please contact us at firstname.lastname@example.org
Information Collection and Use
Data We Collect
Data You Provide to Us
When You create an InstaVoice ReachMe account, You provide certain personal information, including Your name, phone number/email address and password (“Personal Information”).
You have choices about the information on your profile such as Your address, Your date of birth, a picture of Yourself or even a link to Your personal website/blog. When You create an InstaVoice Channels account, some Personal Information about Your Account and Your account activity will be provided to other users of the Service only if you opt to make your profile ‘public’. In doing so, You make Your profile visible to others. This may include Your education and organization, Your state and country of residence, the number of users following You and vice versa.
As an InstaVoice ReachMe Application user, we import Your address book, and in that process we receive names and phone numbers of your contacts (including contact information your service provider(s) or app automatically added to your address book when you communicated with addresses or numbers not already in your list).
If you sync your contacts with our Services, we will collect your address book to keep growing your network by suggesting connections for you and others.
Data From Others
Contacts, Location and Registered Services
We receive personal data (including contact information) about you when others import or sync their contacts with our Services, associate their contacts with Member profiles, or send messages using our Services.
Any Personal Information or audio/text/video content that You voluntarily disclose on our site could become publicly available depending on your account preferences (in case you have a ‘Public’ profile) and could be collected and used by others. So You should be careful while sharing such information.
Please note that in the website (channels.instavoice.com), if Your account is public, then your posts are visible to everyone irrespective of whether You are followed or not. If Your account is private, your posts are visible to only those who Follow You. In the InstaVoice Channels App, latest posts will not be visible if You are not followed (irrespective of whether Your profile is ‘private’ or not).
You may choose to publish Your location in Your voice and text messages or blog posts.
You may choose to update Your settings (via channels.instavoice.com or the InstaVoice Visual Voicemail App) with Your address. If Your profile is public, this might be visible to others.
You can enable location sharing from the InstaVoice Voicemail App.
In either of the above ways, You can disable location info or update Your settings to remove Your address at any point of time.
Cookies, Web Beacons and Other Similar Technologies
A cookie is a small data file that is transferred to Your computer’s hard disk. Most Internet browsers automatically accept cookies. You can instruct Your browser, by changing its settings, to stop accepting cookies or to prompt You before accepting a cookie from the websites you visit. However, some Services may not function properly if You disable cookies.
How We Use Your Data
How we use your personal data will depend on which Services you use, how you use those Services and the choices you make in your settings.
We use the data that we have about you to provide and personalize our Services so that they can be more relevant and useful to you and others.
Call Completion Services
Our Services will collectively enable you to manage calls, voicemail and missed call alerts, even when your phone is switched off.
We will have access to your Voicemail data to offer voicemail transcription service, wherein your voicemail is converted to text using a third-party speech-to-text service.
We will have access to your phone and carrier data to show missed call alerts when your phone was unreachable by your carrier.
We will have access to your phone and carrier data and necessary device permissions to efficiently route incoming and outgoing calls over the Internet, if you choose to enable our incoming calls service, and to show missed call alerts when your phone was unreachable by your carrier.
Service Usage Improvement and To Stay Connected with Preferred Contacts
We may record information about Your usage, such as when You use the Service, the contacts You communicate with, the Channels Services You create or listen to, and the frequency and size of data transfers, as well as information You display or access using the Service. If You are logged in, we may associate that information with Your account.
–We may use Your Personal Information to send You information about our Services (for e.g., notifying You of major Channels/InstaVoice ReachMe Service changes or for customer service purposes) or to market to You. You could decide to use Your account settings to unsubscribe from notifications from Channels.
We may use Your contact information to help others find your Channels/InstaVoice ReachMe account, including through third-party services and client applications.
We may use the information You provide us to also enable our missed call, voicemail notifications and caller ID functionality. Your privacy settings control whether others can find You by Your email address or cell phone number.
As an InstaVoice ReachMe Application user, You may choose to upload Your address book so that we can help You find InstaVoice users You know. We may later make suggestions to You and other users on Channels/InstaVoice ReachMe based on imported address book contacts. You can delete your imported address book contacts from Channels/InstaVoice ReachMe at any time. If You email us, we may keep certain Personal Information such as Your message, email address and contact information to respond to Your request.
We may use Your Personal Information to send You information about our Services (for e.g., notifying You of major Channels/InstaVoice ReachMe Service changes or for customer service purposes) or to market to You. You could decide to use Your account settings to unsubscribe from notifications from Channels.
As part of your InstaVoice ReachMe App settings, You provide us to enable/disable Your call, voicemail, and missed call email notifications.
We may use Your contact information to help others find your Channels/InstaVoice ReachMe account.
As an InstaVoice ReachMe Application user, You may choose to upload Your address book so that we can help You find InstaVoice users You know. We may later make suggestions to You and other users on Channels/InstaVoice ReachMe based on imported address book contacts. If You email or message us, we may keep certain Personal Information such as Your message, email address and contact information to respond to Your request.
You may choose to publish Your location in Your voice/text/video messages or blog posts and update your address in Your InstaVoice ReachMe/Channels profile. We may also use other data from Your device to determine location; for example, information about wireless networks or cell towers near Your mobile device, or Your IP address. We may use and store information about Your location to provide features of our Services, such as sending voice messages with Your location, and to improve and customize the Services.
Offers and Promotions
Subject to applicable laws, we may use your Personal Information for the purpose of sending You messages (whether by email, SMS or other means) in order to promote or advertise our goods and services and the goods and services of our affiliates and partners, including social media, entertainment, on-line advertising services(including in-app advertisements or display advertisements on the internet), e-commerce, information and communications software and services; and any other goods and services that we think may be relevant to You. In case You do not wish to receive such messages or offers or advertising from us or the relevant third party, please inform us at email@example.com
Speech Data Processing
Some of our Services require You to enter Speech Data in order to use and derive the benefits of these Services. The Services collect and process the Speech Data You input into our products. We or third parties acting under our direction, pursuant to confidentiality agreements, may use the Speech Data to develop, tune, enhance, and improve our services. We will not use the contents of any Speech Data provided to us through your use of Services for any purpose except as set forth above. “Speech Data” means the audio files, associated text and transcriptions and log files provided by You hereunder or generated in connection with our products. Speech Data may include Personal Information.
Service Quality Improvement
We engage certain trusted third parties and affiliates to perform functions and provide services to us, including, without limitation, hosting and maintenance, customer relationship, database storage and management, and direct marketing campaigns. We will share your personally identifiable information with these third parties, and affiliates, but only to the extent necessary to perform these functions and provide such services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data.
Information Sharing and Disclosure
WE CAN (AND YOU AUTHORIZE US TO) DISCLOSE ANY INFORMATION ABOUT YOU TO LAW ENFORCEMENT, OTHER GOVERNMENT OFFICIALS, ANY LAWSUIT OR ANY OTHER THIRD PARTY THAT WE, IN OUR SOLE DISCRETION, BELIEVE NECESSARY OR APPROPRIATE IN CONNECTION WITH AN INVESTIGATION OF FRAUD, INTELLECTUAL PROPERTY INFRINGEMENT, OR OTHER ACTIVITY THAT IS ILLEGAL, OR MAY EXPOSE US, OR YOU, TO LIABILITY. We will notify you prior to releasing these details.
Non-Private or Non-Personal Information
We may share or disclose Your non-private, aggregated or otherwise non-personal information, such as Your public user profile information.
Modifying Your Personal Information
We provide You with tools and account settings to access or modify the Personal Information You provided to us and associated with Your account. Even if you have uninstalled one or all of the InstaVoice Apps (Visual Voicemail and Missed Call Alerts or Channels or ReachMe) from your device, you can visit here to perform one of the following actions:
- Download and get a copy of Your personal data
- Delete all your personal data completely (This will also deactivate your account and hence will not be visible in channels.instavoice.com or www.instavoice.com)
In any case, we will retain the call detail records in our transactional database for a period of 90 days only, after which they will be archived.
We are very concerned about safeguarding the confidentiality of Your personally identifiable information. We employ administrative, physical and electronic measures designed to protect Your information from unauthorized access.
We will make any legally-required disclosures of any breach of the security, confidentiality, or integrity of Your unencrypted electronically stored Personal Information to You via email or conspicuous posting on this Site in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
By using this Website or the Services or providing Personal Information to us, You agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this Website or Services.
We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Information. We cannot, however, ensure or warrant the security of any information you transmit to us and you do so at your own risk. Using unsecured wi-fi or other unprotected networks to submit messages through the Service is never recommended. Once we receive your transmission of information, we make commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps.
Notwithstanding anything to the contrary in this Policy, we may preserve or disclose Your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect Kirusa’s rights or property. However, nothing in this Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your information.
Links to Other Websites
Our Site contains links to other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personally identifiable information from You. Other sites follow different rules regarding the use or disclosure of the personally identifiable information You submit to them. We encourage You to read the privacy policies or statements of the other websites You visit.
Our Policy towards Children
Children under Age 13
We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not attempt to register for the Service or send any information about Yourself to us, including Your name, address, telephone number, or email address. No one under age 13 may provide any personal information for accessing the Service. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us through our privacy help page.
Children between the Ages of 13 and 18
We recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the internet.
Special Notice to International Visitors and Customers
Effective Date: 24th May 2018.