Too many expatriate families are unprepared in an emergency in their new country. France has an infamously long list of emergency numbers for different services. All members of the family should practice how to give clear indications in French of your name, address and telephone number — you may come across an operator who speaks English but there is no guarantee of this. Orange (France Telecom) English speaking service. We can help you with all of your insurance needs including property and vehicle insurance, landlord insurance, mobile homes, business insurance and income protection, life assurance and investments. By. Sometimes it’s figuring out the gas bill. Our call-center is currently closed. The Police Nationale conducts criminal inquiries and performs security operations like traffic control and identity checks. This is one area that SOS Help has dealt with often. Do not be alarmed when you hear a siren every first Wednesday of the month at noon. You may change your settings at any time. Start electricity service in minutes with SelectraCall our dedicated English speaking helpline to open an electricity account in your name with an alternate supplier, and enjoy guaranteed savings compared to EDF regulated rates! Find out more, English Language Customer Service Helplines in France, answer calls in English as well as in French, Start electricity service in minutes with Selectra, How to Change Your Home Insurance Contract, moving to France from the UK after Brexit. Find out below how to contact the useful English-speaking helplines in France, and how to do so if you live abroad and are calling France from the USA or calling France from the UK for instance. On the other hand, if you get to the brink, they are there to catch you. SNCF (Societé Nationale des chemins de fer français) is the national train operator for France. It is very good although in holiday times there can be a long wait. NOTE: These settings will only apply to the browser and device you are currently using. In rural areas, they’re generally the fastest to the scene. Below is a breakdown as to how to set up your energy and telecom contracts in France. Note that this is a paying number, and calls cost 0.06 €/min + any applicable operator call charges. Many of the SOS Help calls stem from one of two sources: frustration with French bureaucracy and loneliness. Agence AXA International is a dedicated English speaking agency staffed by native English speakers. This number puts you in contact with the appropriate emergency police services nearest you, whether that is the Police Nationale or the Gendarmerie Nationale. Keep active, keep an open mind, and don’t take it all personally. Selectra helps English-speaking customers in France set up their home contracts (energy, broadband, etc.). Our guide to French emergency medical or crime-related numbers and non-medical helplines for lost property and general enquiries will prepare you for the worst should you encounter any pressing emergencies or require any help in France. CPAM, or the Caisse primaire d'assurance maladie, is the administrative body that manages healthcare in France at the regional level, but in most cases, your first point of contact will be the Assurance Maladie, or Ameli. Free does not currently offer English-language customer service. If you have children, cite their ages and how much they weigh if you need to call an anti-poison center or to administer medication. Larger cities have a secondary police force (la police municipale), which is managed by the municipality. This site uses functional cookies and external scripts to improve your experience. This site uses functional cookies and external scripts to improve your experience. French emergency numbers and support helplines, carry the cost of the ambulance transport. The service won’t — can’t, in fact — trace your phone number. Dial 112 when calling from mobile phones. The French fire brigade, les sapeurs pompiers, also deals with medical emergencies. Monday to Friday from 7 am to midnight, Saturdays from 9.30 am to 6 pm, By continuing your visit to this site, you accept the use of cookies. Agence Allianz - Franck Haloche. If you’re living in France, the place they call the ‘Listening Post’ is ready to hear it all. The military gendarmerie carries out criminal investigations as well as security activities involving airports, military locations, coastal areas, and the countryside. A qualified doctor is always available to determine the type of response that best fits your situation, specifically, whether you need an ambulance. The SAMU is the national emergency service that deals with serious cases. Make a careful note of the number given to you for your area; you can also find it marked on every gas/electricity/water services payment receipt. There is also a number to find out-of-hours doctors: 116 117. Expatica uses technology such as cookies and scripts to personalize content and ads, provide social media features, and analyze our traffic. SOS Help is a helpline in France focused on helping English speakers deal with emergency problems, from emotional breakdowns to feeling homesick or isolated, or just a question ask about a mobile bill. They work closely with the SAMU and employ professional, health, medical, and volunteer brigades. This is also the service through which you can sign up for your very own French Carte Vitale. Contact: Leanne Smith. There is also a volunteer-run SOS Helpline in English for residents of France, providing support to expats on a range of issues. Even suicide callers must ask the hotline listener at the other end to call police or SAMU. There is also a volunteer-run SOS Helpline in English for residents of France, providing support to expats on a range of issues. To join this line, dial 01 46 21 46 46. Fax: +33 (0) 2 43 05 83 24. In urgent matters, you just need to speak English to communicate effectively. “We are there to listen in a non-judgmental and non-directive way. For non-urgent situations, make a note of the direct phone number for your nearest police station (commissariat de police or gendarmerie). Which cookies and scripts are used and how they impact your visit is specified on the left. For booking a flight, Air France's English-speaking customer help is available at 3654. If the line is busy, make sure you call back. My day to day job involves helping English and French speaking entrepreneurs to work on their business plan, financial plan, look for finances, market and develop their activity. Find out more about starting electricity service in France. The operation is volunteer-run but takes its role seriously; while suicide calls account for a very small percentage of the calls, SOS Help recognizes it sometimes plays a life or death role. EDF (Electricité de France) is the historic and largest electricity supplier in France and is currently the only one to offer a dedicated English language customer service line, available at 09 69 36 63 83. ENGLISH-SPEAKING HELPLINES Please note that this website does NOT accept websites that are based in America or from any country outside Europe, likewise commercial websites selling their products. Alex points out that expats are actually less isolated now than ever before; with the easy accessibility of e-mail and the vast price drops for international phone calls, most expats find it much easier than even 15 years ago to stay in touch with friends and family back home. And when you do, SOS Help is ready to listen. It doesn’t necessarily have to be English-speakers. Free English-Speaking Customer Service. To an expat who has already had to hurdle a heap of administrative challenges, whose head is swimming with new experiences, and who perhaps is struggling with the language, France can indeed seem a cold place. This helpline in France offers only two things: an English-speaker who will listen, and absolute guaranteed confidentiality. Click below to consent to the use of this technology on our website – and don’t worry, we respect your privacy.
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