Input your details into the refund policy generator below and we'll email you a free, custom policy for your company. Print out the return label and securely attach it to a suitable shipping carton. Please check with the manufacturer directly for further information. Optional: If you don’t have a Refund policy, Privacy policy, or Terms of service, then you can click Create from template to use a default template. Our return policy template can help Click the order that you want to restock. We sell a combination of our own and third party hardware to create a modern point-of-sale. We reserve the right to refuse selling and shipping any product to you if we have reason to believe you are not a Shopify customer. Please see the full POS Equipment Agreement below.Please note: If you did not receive the items that you ordered or are missing items that were supposed to come with your hardware, please reach out to the Shopify support team at retail-support@shopify.com or via the contact page here. We are not responsible for risk of loss or damage for returning a product during shipment. Privacy policies are mandated by law in many countries and they're also a great way to build customers' trust. Refunding a customer's order can result in a loss of profitability on orders, and knowing that someone disliked your product can be disheartening for business owners that strongly believe in the benefits of what they sell. These terms apply to the purchase of Shopify POS hardware products. If you have any questions or concerns about making a return, feel free to contact the, Shopify support team at retail-support@shopify.com or via the, Shopify Retail Custom Kit 10.2"/Air 10.5", choosing a selection results in a full page refresh. linking my product with the shipping costs for custom profiles. No design experience necessary. Re: Changing return address on shipping label - Help! The Shopify Chip & Swipe Reader is non-returnable or refundable after purchase but has a 1 year warranty. Provides your visitors with things they are and aren't allowed to do when shopping on your site. Please contact the Shopify support team at retail-support@shopify.com or via the contact page here for replacements.All third party products resold by us are covered by their original manufacturers’ warranties. These warranties cover defects in manufacturing discovered while using the product as recommended by the manufacturer. In the event you are missing an item from your order, please contact retail-support@shopify.com or via the contact page here. While you can't add terms of service to the checkout itself, you can add an 'Agree to terms and conditions' checkbox in the cart before your customers proceed to the cart page. Make sure you read through all of the content carefully, and change or update anything that is necessary. Some jurisdictions may not enforce all of these limitations, and only the limitations that are lawfully applied to you in your jurisdiction will apply. If a product is deemed unfit for return, Shopify will notify the customer that the return has been rejected and no refund will be issued to the customer. - You must request a return within 30 days of the product being shipped to you. Returns must be shipped back to our warehouse within 7 days of receiving your return label. Once your order is fulfilled and placed in the hands of our selected shipping carrier, we cannot guarantee any delivery date indicated by the carrier. email you a free, custom policy for your company. - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. At Shopify, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. Drop the package off at the shipping carrier’s closest location. We only accept returns of the hardware we sell directly to you. Priority shipping charges selected at checkout are non-refundable. You can use Shopify’s free refund and return policy generator to give you a strong starting point. Chargebacks cost merchants $2.40 each instance, not to mention the time spent dealing with the administrative duties to manage chargebacks. For sure! We reserve the right to cancel an order if we are, for any reason, unable to fulfill the order requirements. If you have any questions or concerns about making a return, feel free to contact the Shopify support team at retail-support@shopify.com or via the contact page here. Get the help you need to start your business with Oberlo, Exchange, Burst, and Hatchful. Look professional and help customers connect with your business, Find a domain, explore stock images, and amplify your brand, Use Shopify’s powerful features to start selling, Sell at retail locations, pop-ups, and beyond, Transform an existing website or blog into an online store, Provide fast, smooth checkout experiences, Reach millions of shoppers and boost sales, Make product returns easy for you and your customers. Re: Unable to change to new bank acct. Click Restock. The product will be recycled. The warranty does not cover damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightning, or natural disasters. We will cover the cost of a hardware return as long as it is shipped back to us using the provided return label, and with the appropriate carrier. The customer can choose one of the following options: If you do not select one of the above options within 14 days of Shopify informing you that your return has been rejected, the product will be recycled. Shopify may reject the returned product if there is damage to the product and/or product packaging. Potential inventory shortages at our distributor may impact our ability to fulfill an order. Mark order as returned The warranty on replacement readers are based on the original units fulfillment date. Your order is shipped using a carrier that we have selected. your customers’ trust, but making sure your language is clear and The generic refund policy templates we create for you are great, but we totally understand that they won't cover the needs of all merchants - you're absolutely free to alter those to your liking, however, and add in something indicating that you can't offer refunds on digital products. If there is no payment to refund for an order, you can restock the items without creating a return or a refund. We cover the shipping fee as long as the shipping address is located in the Continental US. Likewise, customer support is only available to the original hardware purchaser. A replacement reader does not extend the 1 year warranty. Steps: From your Shopify admin, go to Orders. Customizable Don’t sacrifice your store’s brand — our suite of customization options allows you to match the look and feel of your refund policy to your business. We are only able to credit the original credit card used to make the purchase. Update your policies. Shopify does not accept liability for the purchase, use or return of POS hardware or other products beyond the remedies set forth herein, including but not limited to any liability for product not being available for use, lost profits, loss of business or for lost or corrupted data or software, or the provision of services and support. By placing an order for POS hardware, you accept and agree to the terms of this agreement. After your order is processed and fulfilled, we will send you an email containing the order tracking number. Free Return Shipping - All orders shipped to the Continental US are eligible for free return shipping using a carrier that we’ve selected. For orders outside the Continental US, customers are responsible for purchasing a label and sending the item(s) back to our warehouse. If a gift card order has moved to the proofing stage but not printed, a $15 charge will apply, which will be taken from the refund provided. If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. Shopify may reject the returned product if there is damage to the product and/or product packaging. These sample templates are not legal advice and by using them you agree to this disclaimer. How to NOT combined shipping rates at check out, Re: How to set up for no shipping for orders being picked up, 4-HUNKS is a liar!!! Please feel free to give us a call or start a live chat at any time, we're open 24/7 for your convenience and always happy to assist! A good refund or return policy can help protect your company and win Click Save. We’ve made our return policy as easy as possible. Please note that Chip & Swipe Readers and physical gift cards are non-returnable and non-refundable. Every effort is made to facilitate the delivery of your order on time. Shopify will not be liable for any consequential, special, indirect or punitive damages, even if advised of the possibility of such damages or for any claim by any third party. concise is extremely important. policy. The Shopify Tap & Chip reader comes with a 1 year warranty. Getting a return request can be painful both financially and emotionally. Get selling even quicker by purchasing an existing Shopify store on our marketplace. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We offer full refund or exchange for any order received in defective or damaged condition, or missing items, within 30 days from date of purchase. Please allow 1-2 business days for processing + delivery. You may return your hardware within 30 days of it being shipped to you, as long as it is in new condition and has the original packaging. Account Activation. You agree that for any liability related to the purchase of products, Shopify is not liable or responsible for any amount of damages above the amount invoiced for the applicable product. Every effort is made to maintain sufficient stock of all the products we offer. Lenient refund policies open merchants up to the possibility of falling victim to fraud.When you have a strict all sales final policy, there’s less confusion about refunds — and merchants have a better leg to stand on in the case of chargebacks. make it easy to generate a professional, ready-to-use refund or return Input your details into the refund policy generator below and we'll Steps: From your Shopify admin, go to Settings > Legal. Hope that's helped! Don’t worry – you don’t need to sit down and manually write out your entire returns and refunds policy yourself. After reviewing your return form, we will email you a return label. Subject to section 2.1(2), the person signing up for the Service … The generic refund policy templates we create for you are great, but we totally understand that they won't cover the needs of all merchants - you're absolutely free to alter those to your liking, however, and add in something indicating that you can't offer refunds on digital products. Please visit, Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device, Please see the full POS Equipment Agreement. Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. No returns are accepted over 30 days. At Shopify, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. The Shopify Tap, Chip and Swipe reader comes with a 1 year warranty. We do not currently sell to or work with resellers. As long as your return adheres to the requirements described above, follow these steps to return your product(s): We will receive and review the products you have returned. For these reasons, it can be tempting to ignore the reality of returns and exchanges and leave the mounting problem unaddressed.
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