Yeah, I was afraid that might be the case. i have same problem to, my passport appears on device manager and controp panel’s drivers… it says my device is working properly, but it doesnt appear on my computer… how will we fix these? CE-30002-5 CE-41899-1. The largest PlayStation 4 community on the internet. The drive does not show up in "Disk Management on either the desktop or laptop, though it is getting power, as the light on the drives does come on when plugged in. Step 1: Launch MiniTool Power Data Recovery Trial Edition to its main interface, then choose a proper recovery module to continue. Suggestion: Use an external storage device a USB 3.0 or newer. I just discovered this problem this morning as well. Finally, if your drive is online and formatted, but doesn't show a drive letter next to its name, right-click the volume and choose Change Drive Letter and Paths to add a drive letter. If you can not get the PC to recognize the drive your only choice is to use a data recovery company or RMA the drive. Did you set USB power to "always" in power saving settings/set features available in rest mode? This page explains the reasons and offers viable solutions to solve the problem of PS4 being unable to use USB storage device properly. While it is possible that your external hard drive may have come with bundled software that may be incompatible with newer operating systems, this is typically just ‘back up’ software, and the drive is not dependent on that software to function. 1. turn the ps4 off 2. unplug the hard drive 3. turn the ps4 on 4. once booted, plug the hard drive in You will see a hard drive loading icon in the top right corner recognising that it is now being read. The trouble is that my PS4 no longer recognises the drive. Step 6: Then connect the external hard drive … “Seriously, I got a Seagate external hard drive and I was planning to add it to my PS3. It worked fine until a couple days ago, when it just suddenly stopped working, with no warning whatsoever. PS4 system won’t recognize/support wireless external hard drives. I get the same results after rebooting and when trying the drive on multiple computers. Do i need a HDMI 2.0 cable for PS4 Slim ? The PS4 will only recognize one external storage drive at a time. There are several reasons why an external hard drive may not be accessible or detected when you connect it to your computer. As mentioned above that it is difficult to plug-in USB … Step 4: Turn on the PS4 so that it runs without an external hard drive. New comments cannot be posted and votes cannot be cast. Step 2: Disconnect the external hard drive and turn on the PS4 to make it run without any external devices. If the drive shows up in disk management but it is not seen on Computer, then it means the partition is corrupted and you will have to format it in order to use it again. Step 3: Unplug the external hard drive. The WD 2TB Elements external hard drive for PS4 allows you to transfer data using a USB 3.0 or 2.0 cable. If you have not been doing this it can cause the partition table to be destroyed and then you can no longer access the drive. Close. I don't believe it is an issue with the cable as my computer has no issues recognising the hard drive. Maybe you had it set for 3 hours or turned to off. Just bumping this thread. Fix USB Drive Not Connected To PS4 Problem. Problem is, the ps4 won't recognize the drive now for use as a back-up, because it was formatted work as an external ps4 drive. I recommend that you try a different USB cable and also some basic troubleshooting: 1- Disconnect the drive from the computer and restart the computer. I can't play any of my games right now because they are all on the hard drive and I don't really want to have to redownload them again. PS4 has stopped recognising my external hard drive. I saw it connected to the previous owners ps4 and was able to tell that it was working. 2- If the computer is a desktop, connect it on the back USB port (directly to the PC, not through a hub). However, when I add it to my PS3, I found that the PS3 not recognizing my Seagate external hard drive! If your external hard drive is working properly, and you’re still finding issues to get PS4 system recognize it, then probably you’re using the external hard drive the wrong way. Press J to jump to the feed. >.<. CE-41902-6. If I buy a PS5 in the US Will my Japanese kids be able to play it? PS4 has stopped recognising my external hard drive. You're browsing the GameFAQs Message Boards as a guest. The hdd is also making a low beeping noise. Step 3: Turn off PS4 again and reconnect the external hard drive. How do you rebuild the database? How did you repair? I do have some data on it that I’d like to recover. 3- Make sure you hear the connection sound windows makes when recognizes a USB device. Respectfully, you do not have the same problem. Privacy PolicyCookie SettingsDo Not Sell My InformationReport Ad. Step 5: Now turn off PS4 again. I guess this will be my last WD drive. Even worst when I plug the drive into my Windows 10 PC, it's no longer accessible in file explorer to be reformed. ALL RIGHTS RESERVED. Thanks for the suggestions, but I tried all of those things already. So I hooked up my external HDD to the PS4 and started to download all the games I've removed and put it in rest mode overnight to download Turned it back on this morning, all the games have installed but all the games have an exclamation mark next to them and my external HDD keeps getting a message pop up saying this HDD is not supported! Hi Hammey. Most often, this error suddenly occurs without any prior cue or hint. Unplug and reboot. So sad that a Western Digital drive failed so spectacularly after only six months, especially considering I almost never moved it and always treated it with care. It worked fine until a couple days ago, when it just suddenly stopped working, with no warning whatsoever. My son's ps4 has corrupted data and won't work anymore. You have to format it on PS4 to use it. I also tried connecting the drive to a laptop as well, with no success. © 2020 GAMESPOT, A RED VENTURES COMPANY. The power light is on, but the drive does not appear on Disk Management or when I type the drive letter at the command prompt. Your hub for everything related to PS4 including games, news, reviews, discussion, questions, videos, and screenshots. The PS4’s built-in hard drive is no speed demon… there's one more thing to test before calling it dead. Can i put ps4 in restmode while copying from internal to external storage? Can I intialize the Ps4 without deleting his account? About six months ago, I bought a WD My Passport 2TB Portable External USB 3.0 Hard Drive. Powered by Discourse, best viewed with JavaScript enabled. I plug it in and check storage and devices and the console tells me there's nothing there except its own system storage. First six months everything worked great. If a drive that has been previously formatted for external storage on the console is connected, it will not format a second drive and will not recognize a previously formatted second drive. Rebuild the database. Is there anything that can be done to recover the data if My Passport shows up on Devices under the Control Panel but not My Computer? If your Seagate external hard drive has only one partition that is recognized, you can use This PC.If the hard drive has more than one partition or the partitions are not showing up, try using Hard Disk Drive to scan the entire disk. Any other ideas? In most cases, this error message only shows up with the USB storage devices used as an extended storage.For this reason, if you connect a flash memory stick to PS4, the system will easily recognize it. Step 1: You need to turn off the PS4. first of all, go onto your computer and search Windows for "Disk Management," and look at the drives excluding the PS4 one so that you're not confused which is which. Sorry but those are the only choices I hope you all can get your data back. Suggestion: Connect the external storage device directly to the PS4™. The PS4 doesn't. That’s all. Go to storage and press format, everytime i try to format my hdd it gives me error code "ce-30005-8" for w.e reason. Something similar happened to me when my son accidentally unplugged my external HD while my PS4 was in rest mode (don't do this btw). Press question mark to learn the rest of the keyboard shortcuts. Then I got caught up in life stuff and I've only just gotten back into gaming after another six months away. It did the trick for me, and all the stuff that was there still remained. Why your PS3 not recognizing Seagate external hard drive? Did the PS4 do it automatically or did you follow a process? The PS4 external hard drive must have a wired connection (i.e. PS5 games can't be stored on external hard drives. Hi there guys, I bought a PS4 Pro about a year ago and also bought an external hard drive to use with it, a MyBook WD. No, but the computer recognises it as a device. It had an error and had to "repair" before I could use it again. If you haven't resolved this by now, your hard drive is probably a dud. Any advice? PS4 won't read external USB hard drive or PS4 can't recognize USB files as usual? When connect to your pc can you see all the saved files?? However, when choosing a cable, it is worth noting that the USB 3.0 retrieves and inserts data faster than USB 2.0 one. Using any of these cables, you will enjoy fast data transfer. If I can at least get that far, I can troubleshoot, but until then, it’s just a paperweight. I hope there’s a solution for this! I get it home and plug it in, go into devices, and it's not showing up as connected. That’s probably why PS4 doesn’t recognize external hard drives that connects via older generations of USB. Any suggestions,aside from taking it to a professional data recovery company, or am I completely out of luck? How do I share one PSN Plus membership with two PS4's. The power light is on, but the drive does not appear on Disk Management or when I type the drive letter at the command prompt. Step 1: Turn off your PS4 and switch off electricity for about 1 minutes. I did wonder if the hard drive has become corrupted in some way but I don't know how to check that. 0. Archived. 4- Go to "Disk Management” to verify if the drive shows up there. Hi there guys, I bought a PS4 Pro about a year ago and also bought an external hard drive to use with it, a MyBook WD. First six months everything worked great. It says my device is working properly, but I am unable to open the files. My Passport was working fine until it wasn’t being recognized by my macbook, and it’s not showing up in disk utility or anywhere else either. I have tried disconnecting the drive multiple times. Common Errors When Using an External Storage Device CE-41901-5. Thanks for the response. If set to anything besides always, it will power down the USB's in rest mode, causing your issue. My PS4 is fully updated. Get it replaced. Does your ex-hdd have a power adapter? PS4 Compatibility. I've already successfully formatted it, I'd installed games on the external HDD successfully earlier that day too. USE the safely Remove hardware function when you unplug the drive from the PC. I recently bought a used external hard drive for my ps4. Please note that formatting the drive will delete all data stored on it. i also want to recover my files. Step 4: Again, turn on your PS4. Suggestion: Use an external storage device that has at least 250 GB minimum and a maximum capacity of 8 TB. Step 2: Now switch off the electricity for a minute. If your drive is showing up in Device Manager, you can run a chkdsk on it. Disconnect the External Hard-Drive and try again. not wireless). Hi I know how to prevent it at least most of the time. Any ideas on how I can get the drive to show up in Disk Management? About six months ago, I bought a WD My Passport 2TB Portable External USB 3.0 Hard Drive. Posted by 2 years ago. If your external hard drive isn’t configured with USB 3.0 or above, it will be rejected by PS4 system. I think a data recovery company is my only hope. The USB storage de… The “The USB storage device is not connected” error message indicates that PS4 system is unable to recognize the USB storage device connected to it. then, plug in the drive.
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