Wow! Today, I got someone who was curt, monotone and wanted to get off the phone as quickly as possible. they will apply a credit to your account (sometimes 2). Used it recently and was charged anyway for a rental. Or just take advantage of GetHuman's tools for getting attention on your issue faster: Redbox customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone. We've yet to get any help. Review/Comment; Movie I returned in a hurry , didn't give return email confirmation. We rented a movie and just as my wife turned away from the cart the movie was in we were robbed of the DVD we just rented..now since the criminal did not return the movie obviously. Movie was scratched up so badly and it skipped frames and froze so much we couldn't even watch the movie. The person who came in next got a free ride and the innocent person is stuck receiving a large bill. Customer service phone reps are a hit or miss. ! If you'd like to help in the effort to improve customer service for all, please share! Contact us via Email or call us with any queries. I rented a movie that I returned but thay say I didn't I am very carful to only get the disks for one day now I'm paying for 25 movies that I will never see . Thank You Red box. Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! However a man named Dillon helped so much and was so sweet and dealt with the 101 dollar charge and voided it! Rented movie, the wrong one came out. I guess I will have to wait and see how this turns out but until then I will remain positive about my encounter. What a shame. I just rented three movies and I left them in the shopping cart I came back to the stor... a charge on my account that I don't understand, Red not charged me for a movie I didn't even rent or pay for I would like my money refunded. Unable to re... Redbox movie did not work. She was exactly who I do not want to be like, as I too work in the customer service field. Redbox you need to train your call center reps better!! I tried to rent two movies, one i got, the other said there was an error and i would not be charged. I'll make it fantastic!!! I canceled the free rental text as the service is far from free. Redbox you need to train your call center reps better! What a great experience I had, a very caring man. I got home and called customer service and they fixed the problem right away. I contacted Red box because I had a few issues using the machine at Walmart. I rented End of Watch a blue ray. Customer service phone reps are a hit or miss. There should be consistency. It cost $1.25 for the case. So I wasn't receiving an email for the return. No hello, thank you - she sounded like a robot. Website: Redbox Website Redbox Customer Service Opening Times N/A - Edit. for a movie we did not see or own.. never will rent from Red Box again... For some reason my dvds were showing up as not returned.. If not --- my idea guys hire me for that function. If this happened to me - it could happen to you. ForLocations, The World's Best For Customer Service Info. Why would I come back an hour later on the same day to rent 5 more dvd's . Redbox is the worst ever customer service sucks they charged me full price for a movie I returned same day I rented it and refuse to credit me my 30 dollars back I'll NEVER use them again Jul. We love the convienence & availabiliry of the movies and games. So they were very helpful and said they will mark it as return and no problems. Cannot even get an answer on phone at customer service. She didn't even check my personal acct and just gave me cookie cutter answers. I will definitely continue using redbox! I just wrote you guys I’m not writing it again. They are always helpful and sympathetic to whatever issue. I found it kind of funny that the disc didn't have a picture or title on it. I returned two movies but only got an email for one...i called customer and spoke w Tyrone..he had a professional voice...and solved my problem and gave me two free rentals...thanx Redbox!!!! I forgot to put the disc in the box and returned it with out knowing and was charged... Red box machine would not accept the return of the movie **** on *********. Called Redbox who said the promo code was unused (heard this line twice last year) and they would reverse the charge after offering free rentals (Yes, they lowered the resolution offer) while they tried to make me feel like a schmuck for calling in the first place. Thought I would have problems when I called, but suprisingly enough, I didn't. Only downfall is we can't stream. Redbox CHARGES YOU FOR MOVIES EVEN AFTER YOU RETURN THEM. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively.
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