Virgin Media has a debt pile of around £9bn. Turn the router off and wait 10 seconds before switching it back on again. Finally, Virgin Media itself has a service status update site that you can visit to see if your particular line is affected. People leaving feedback on Downdetector this morning said their connection was still ‘off and on’ with one saying they were going to have to be ‘extra creative today’ when homeschooling their child. There are a number of ways to find out if there is an outage that affects you. England and Wales company registration number 5237480. “As the coronavirus pandemic puts pressure on the economy and the jobs of many people, we are committed to doing whatever we can to help,” a Virgin Media spokesman said. A chat box will pop up. I have a hub 3.0, 200mbps broadband. This means that, while affected customers may still be connected to their Virgin Media router, they will not have Internet access so web pages and other services will not load. At its peak 41,000 people reported an outage. Whether you have a Virgin Media Superhub or standard Hub, rebooting the router is always advised to first find out whether it is the internet Wi-Fi connection that's faulty, or the external internet connection itself. The customer service department is open from 8am to 9pm Monday to Friday, 8am to 8pm on Saturdays, 8am to 6pm Sundays. Lutz Schuler, Virgin Media’s chief executive, told The Telegraph on Thursday that increasing its rollout would “cost much more money”, but “having a broader audience using our network and a good funding for faster network rollout” is “driving our interest”. The router will go through the booting up process, which could take a few minutes. 2003 - 2020 © Pocket-lint Limited PO Box 4770, Ascot, SL5 5DP. This can be done by phone; just call 150 if you have a Virgin Media phone line or mobile account, or 0345 454 1111 from another line - although you will have to pay call charges on the latter. You can also message the customer service from a link on this page. pic.twitter.com/gaM07iklvN. Indeed, during lockdown, the extra strain put on its network have resulted in localised and even nation outages. Alternatively, you can unplug them from the wall/USB port, wait 10 seconds, then plug them in again. Telecoms giant wants the Government to amend its apprenticeship levy as it takes on BT’s Openreach network. The company announced its largest switch on of gigabit speed broadband last week when 3 million homes gained access across London and Northern Ireland. The comments came alongside Virgin Media’s latest financial results where cable customers increased by 37,000 for the three months to September, compared to a fall of 3,000 in the quarter before. Regardless of which router you use, there should be a power button on the rear. “We cannot be so aggressive to pull the entire market down, so we have to have it in a balanced way that is good for everybody.”. According to the telecoms provider, the outage on Monday wasn’t caused by increased demand during the lockdown or the capacity of its cable network. If internet does not resume, the problem might be more widespread. Please review our, You need to be a subscriber to join the conversation. “We are asking the Government to work with the industry and consider amendments to the apprenticeship levy, and other areas, to ensure businesses like Virgin Media can train more people and avoid potential skills shortages.”. (Pocket-lint) - Like all other broadband providers, Virgin Media has its fair share of issues and downtime. Provides context or background, definition and detail on a specific topic. These will give you an idea of the current status of all services, not just Virgin Media's, so handy to check if you are suffering mobile issues too. Get your need-to-know All rights reserved. Virgin Media has warned ministers that a skills shortage would frustrate plans to upgrade the nation’s broadband if they fail to slash red tape. It is less common for it to be a national outage, but not unheard of. We rely on advertising to help fund our award-winning journalism. According to Downdetector (which measures internet outages across various services) 78% of customers had issues with their cable broadband, 19% with their mobile internet and 2% with their phone connection. User reports indicate no current problems at Virgin Media Virgin Media Outage map Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. One way to test whether it is your own home Wi-Fi that's at fault is to use the Virgin Media Connect app. We'll bring you all the Black Friday US deals right here. Metro.co.uk contacted Virgin Media again this afternoon and the company maintains there is no current issue with its network. Virgin told customers on social media that they should try a reboot this morning to fix the problem, but some say they have done this and are still having issues. Virgin Media has warned ministers that a skills shortage would frustrate plans to upgrade the nation’s broadband if they fail to slash red tape. Sign in with your Virgin Media account details and you can run tests on your system. One of the other common reasons for a lack of internet connection is that the service itself is down in your area. One reason we ask whether you have added a mesh network solution to your setup is that it could be those devices at fault rather than the Virgin Media connection. The cable operator claims changes to the apprenticeship system and the rules for hiring foreign workers are needed to prevent a dearth of broadband engineers. But even now, two days after the fact, many can’t get a good enough connection to work, stream or play video games. Some Virgin Media (and other broadband) customers only use their Virgin Media router as a modem, with a Google Nest Wifi or another mesh network system providing home connectivity. A mesh system effectively extends a home Wi-Fi network to enable wireless connectivity in rooms and zones where the VM router doesn't normally stretch. You can read all about mesh networks here. You can also use the service to book an engineer if the problem turns out to be with your system locally. Virgin Media, which is owned by Liberty Global, the New York-listed company controlled by billionaire “cable cowboy” John Malone, is awaiting approval for a £31bn mega-merger with mobile operator O2. Are you a Virgin Media customer still having problems with your connection? The first thing you should do when your internet isn't working is check the router. “Building and maintaining next-generation gigabit infrastructure is no easy task and requires skilled labour and expertise. Currently UK broadband speeds trail those of countries such as Hong Kong, Denmark and Singapore. Let us know in the comments section below. We have articles, videos and troubleshooting guides to help fix all your landline connection problems. A system reboot of your mesh network could help - it is worth trying for sure. I’ve been trying to download and update games on my xbox, however the speed it downloads at is extremely low. Furious Virgin Media users are still reporting issues following days of connection problems. ‘This was not caused by increased usage or a lack of capacity.’, ‘We know how frustrating this was for customers and we sincerely apologise for any inconvenience caused.’. It can test Wi-Fi performance, scan for weaker signal spots or contact customer services directly if there is an issue. latest news, feel-good stories, analysis and more, Flying robots planned for South Korea in four years, Covid-19 face masks with valves don’t work, Virgin Media launches new TV platform with voice-powered remote, Seagulls work out school break times to target kids for food, Free films will be hidden inside Google Maps, many people are still struggling to get a decent connection. The xbox is on a … But many of the problems you might face with your own Virgin Media broadband connection are simpler to explain and fix. Here we look at some of the most common faults and reasons why your broadband might not be working. Joining the Virgin Media family means you'll get Intelligent WiFi in your home, designed to automatically sort out your WiFi issues. ‘An intermittent broadband issue that started yesterday evening was fixed in the early hours of this morning,’ a spokesperson from the company said today. @virginmedia is there a problem with the wifi in Manchester as im paying for 200 up and down and cant download a game atall getting 100kbs pic.twitter.com/vXFnQaY1NS, It’s Wednesday 29th GUESS VIRGIN MEDIA broadband is down again and they say no to refunds it’s a disgrace ….. Paying for a service you can’t use, @virginmedia any idea when this broadband issue will be sorted.So50 4nq area, pig sick of having speed shown as 100 mbps when pages don’t load and connection continually dropping out.Moving from TalkTalk to Virgin a massive mistake.Worst broadband service so far, Virgin media is soooooo ass @virginmedia pic.twitter.com/7ga0S5mH1M. Virgin Media smart home news, When is Black Friday 2020? Virgin Media is among the broadband builders attempting to meet the Prime Minister’s target of carpeting Britain in gigabit speed connections by 2025. Liberty Global is also weighing plans to bolster the scale of its UK broadband operation and strike new wholesale deals, once the tie-up is approved. Experiencing issues with your Virgin Media home phone line connection? Alternatively, you can check on reported broadband issues through an outage website, such as istheservicedown.co.uk. Sell, Christmas presents at risk as online orders rocket, the scores of people who have lost their jobs in the pandemic, a £31bn mega-merger with mobile operator O2. Head to the dedicated Service Status webpage here: my.virginmedia.com/faults/service-status. We urge you to turn off your ad blocker for The Telegraph website so that you can continue to access our quality content in the future. It’s downloading games at around 10mbps and a lot of times even goes as low as Kbps when I’m paying for 200mbps. But many of the problems you might face with your own Virgin Media broadband connection are simpler to explain and fix. Twitter is a good place to start, with the @virginmedia account often posting updates on issues and progress.
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