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Subscribe to our mailing list and get interesting stuff and updates to your email inbox. Leave it unplugged for at least ten seconds, then plug it back into the modem. Your internet provider itself--either they’re incompetent or having a major malfunction in the servers Open a browser and in the address bar, type in http://192.168.0.1, Step 3. Set your Wi-Fi up by following these steps: Are your devices the problem? Select Signal interference from other WiFi networks is very common and can cause an unstable connection. Sometimes it can be hard to tell if there's an issue with your internet service itself or with your wireless reception. Step 2. Excessive heat can cause it to work poorly or malfunction. Are they down or are they undergoing maintenance? All Rights Reserved. Reasons Why You’re Centurylink Internet Keeps Dropping, How to Fix CenturyLink Internet Keeps Disconnecting. Why Does Netflix Keep Stopping and How To Fix? You can also temporarily disable other electronic devices while you try to connect your laptop or phone to the Wi-Fi. Fix: Find a place for your modem that's as centrally located as possible. In case you are not aware, your Wi-Fi is working because of drivers and firmware that your ISP gives you. Automated page speed optimizations for fast site performance. CenturyLink Gigabit internet is available within my neighborhood so I went ahead and ordered it. 2. This method is also effective and applicable if you are being annoyed because the CenturyLink DSL keeps disconnecting. We know problems with WiFi are very disruptive to daily work, entertainment, and life in general. If you are here using your backup data or Wi-Fi because your Centurylink DSL keeps disconnecting, you’re in the right post! Shut down other apps/programs and browser tabs while streaming video or doing other high-bandwidth activities to free up memory and processor power on your computer. I am a new customer moving to a CenturyLink service area. Don’t worry—just ask a representative over the phone! Please try again. Once done, both the DSL and the internet lights will turn red – you just have to wait for 2 to 3 minutes and it’ll be restored. Check with the customer service of your ISP immediately! Proceed by clicking Upgrade Firmware. Afterwards, hit on the Save As button, Step 9. If moving isn't an option, try opening the door between rooms to get as clear a path as possible. Move your router, modem, or both, to an area away from common physical barriers. Materials that are hard for Wi-Fi signals to pass through, like concrete, drywall, and hollow wood, Too much distance between the device you’re trying to connect and the router/modem. Make sure you have a filter on all phone equipment and alarm systems using the same phone line. CenturyLink doesn't even know how to check logs on their end to see if they see a disconnect from our modem, the issue sure … Reduce or remove these physical or nonphysical barriers, or both, to strengthen your connection. Step 1. Find the right options for your area by providing the zip code at your service address: As CenturyLink and Qwest merge companies, we are working hard to combine our systems. The distance between the router and your device has a major impact on your WiFi connection speed and performance. Place your router, modem, or both, higher up so signals can broadcast easier. As CenturyLink and Qwest merge companies, we are working hard to combine our systems. Nevertheless, here are the steps you can take if you want to be free from the error that CenturyLink internet keeps disconnecting. Try Customer Service, wireless network info in the modem settings, Disable and remove all devices from the DHCP list, Enable a 2nd WiFi network with WEP security type, Low signal strength showing across all devices. 216, Xfinity Ch. Make sure your browser (such as Firefox, Chrome, Safari, etc.) There are a few factors that can interfere with establishing a connection to your WiFi. There actually are a multitude of reasons why it happens. As you can see in the table below, refrigerators and concrete walls are the biggest culprits in dampening your WiFi reception. Power saver settings increase battery life by reducing or turning off power to devices like wireless adapters or receivers. To solve these problems, take the following steps: Get in touch with CenturyLink to find out if your modem’s make and model are CenturyLink compatible and up to date. Get More Interesting Stuff Like This in your inbox. Further Read: Check out guide on how to  program DIRECTV remote to tv without a receiver. If your results aren't what you were expecting or you need more assistance, call or chat with our support team. Thank you for your patience during the merger process. If you do not have a connection, you’ll need to use an Ethernet cable to connect your PC or your laptop directly to your modem. You will know that it’s with one of your computers or your smartphones if others are working fine and yours is not. Connect your PC, laptop, or your smartphone to the web. This method is also effective and applicable if you are being annoyed because the CenturyLink DSL keeps disconnecting. These cookies do not store any personal information. His expertise in solving Tech issues is well appreciated. It's real fun when your kids just want to play online w/ their friends but he damn internet keeps disconnecting for no reason. The ‘default gateway’ address has abruptly altered at your ISP; 4.‘DNS tables’ need to be flushed for updating DNS records and name servers of your website; 5. If not, then it could be because of the following reasons: 3. You can contact them via their hotline for the fastest response. Under federal law, it is your right and our duty to protect your account information. 102, CenturyLink 1209, Mediacom Ch. 4. Don't have an account yet? Try moving your modem or wireless device(s) to avoid the major barriers listed, particularly the ones in the lower part of the table. Get in touch with CenturyLink to find out if your modem’s make and model are CenturyLink compatible and up to date. If you think you're having a problem with your internet service, start with our Service Troubleshooter for a fast, convenient way to identify and fix common issues. Necessary cookies are absolutely essential for the website to function properly. Loose cable that results in inconsistent connection. Physical obstructions can also slow down your WiFi. Your medium might be the problem. Please enter your service address so we can show you accurate pricing product availability in your area. Scan your computer with updated antivirus or, Not sure what to do? This can fix many problems with software, memory and a slow connection. Or, it’s a reason that your service is currently under maintenance from where you are. Look out for brick or concrete walls, large containers of water (such as fish tanks), large metal appliances, thick windows and heavy furniture standing between your router and your connected devices. If you get an error after entering the key, try these fixes: 1. It’s a signal that the modem is testing itself. It’ll not only save you time, but also allow you to exert less effort and less energy. You may deny us permission by proceeding no further and your denial will have no affect on your current services. There are some instances where the connectors are not detected by the input. If you have both landline phone and internet service from CenturyLink, you could experience interference if you don't have filters on your phones. I'd like to shop for CenturyLink Out of Region Long Distance. Login to your online user interface and type in your Admin Username and Admin Password, Step 5. Once done, it will automatically reboot the router. By providing your email address, you hereby consent to receiving emails from Internet Service Partners. To customize your pricing and feature options we need a little more information. Modems periodically get bogged down, and all digital devices can perform more poorly over time if not maintained and kept updated.

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