a- I did not conduct any scannow or chkdsk on the external drive, neither "scan only" nor "fix/change/recover" since the drive's connection is unreliable. : "Allow the computer to turn off this device..." set to unchecked. A- "The" external drive keeps disconnecting and reconnecting, during both idle and data transfer. S. shadowphoenix0192. Protect Yourself From Tech Support Scams an Evolve Media, LLC company. Microsoft Agent or ResetEra Games of the Decade Awards (2010-2019). Have anyone encountered since March 31st 2020... their USB external HDD keeps disconnecting and reconnecting along with Event IDs 51 and 140 errors appearing together for that disc drive in the events log? If external hard drive keeps disconnecting issue still exists after you try the above four methods, you need to consider installing the newest USB 3.0 controller drivers. I've even changed the cable and my games still crash or it says my game are corrupt. (Try b, then c, then a), - Latest KTS is faulty. Do you have something resting on the top of the console or near the top? You can follow the question or vote as helpful, but you cannot reply to this thread. Finally, if you are using an external hard drive and have no option of disconnecting it, maybe it’s time to upgrade the internal hard drive on your PS4. If so then you must use a Y-cable: One connector for the disk, two connectors for two laptop USB ports. A in-a-hurry (may not be stable) status update. More, although not currently tried in another notebook (PC-B), this drive has been used for over 3 years Powerline adapters have been a thing for years now. Update for Windows 10 Version 1909 for x64-based Systems (KB4554364)". If I do need to have the HDD connected for any reason, I will move it so that it it not between the DualShock 4 and the PS4. The disk might consume more current than the USB port can deliver (0.9A for USB3, 0.5A for USB2). I keep it plugged into the 2nd USB port as I read the other one gives issues with external drives. Connect the external hard drive through another USB port of your PS4. The wifi card is up there even something like an external hard drive can mess it up or other wireless devices like a home phone or wireless subwoofer/speakers. It's disconnecting while I'm actively playing. Microsoft global customer service number. Go to the internet status section of your PS4 system. Ive had a similar problem, but whats worse is even if i connect via LAN, im getting speeds that are a fraction of what im actually getting. I need a solution to this problem. You must log in or register to reply here. It just seems weird how a new hard drive would crap out so soon, it just sits inside my TV stand and doesn't get moved / touched. It’s crazy - and cuasing havoc with my online matches of SFV and Samsho. Possibly, but not sure, the update may be, "2020-03 Cumulative Best thing I did after I got my PS4. The problems disappeared and I had found the source of my connection interruptions. You'll have a far steadier/faster connection and people playing online won't hate you. External (problem occurs on this): HDD, SATA with USB3 out, connected to USB3 port of PC. Actually, not all the hard drives can work with PS4. I set it to 2.4 ghz and the problem persisted. Watch the signal strength (it should show it dropping from 90% to 50%-60%) and see if the system keeps switching from 2.4 ghz to 5 ghz, you should see it doing it when you have the status details on the TV. It is not in the Installed Updates list. I am not sure. I had added an external PS4 hard drive to free up some space on my main console drive. C- There are no related errors/event IDs for the remaining internal drives; only for the external drive are present. technical support services. Thank you for your concern however it has been for over 2 years with this connection/layout usage with this disc on the notebook I mentioned (PC-A). I haven’t tried setting it at 5 ghz only yet. The same thing also happens to my external hard drive, I have A Toshiba 1TB Canvio Connect Portable. First, I leave my external hard drive disconnected when not in use. Microsoft Employee and that the phone number is an Hardware. Previous Next Sort by votes. Sep 8, 2018 3 0 10 0. Thread starter shadowphoenix0192; Start date Sep 8, 2018; Sidebar Sidebar. Cumulative Update for Windows 10 ...", update error, freeze, BSOD, thus forced manual shutdown&reboot occured. Get a powerline adapter if you can. No issues have risen during the drive neither being idle nor transferring data. There’s even been complete unresponsiveness and random disconnections that power off the DualShock 4 when the battery life is still full. ps4 pro external hard drive randomly disconnects. If possible, get a longer cable and route the external HDD away from anywhere that might create a barrier. I have already tried resetting my router. I reformatted the drive on my PC and formatted in on the PS4 again in the hopes it would fix it, but it still just disconnects randomly for no apparent reason. JavaScript is disabled. My laptop, xbox one and phone are all connected to it just fine. Brainstorming but with unsure probabilities: - External drive is near to corruption. It has factory default FW. There’s been input lag. Affiliate Disclosure: Evolve Media LLC, and its owned and operated websites may receive a small commission from the proceeds of any product(s) sold through affiliate and direct partner links. Does your router have 2.4 ghz and 5 ghz separate? No external drive means no Bluetooth interference. Sounds like a drive problem, honestly. Over the last few weeks, I’ve found myself plagued with DualShock 4 connection issues. Moving laptops and phones helped a bit, but the controller was still disconnecting unusually when it previously wouldn’t, and the issue was affecting all of my controllers. seems to run ok with no drive connected. I've not tried copy files over to the drive on the PC but i'll try that once this diagnostic is finished. Ill do a speed test via my router app and get something like 300up/60down, but when i run the test connection on my PS4, its reading 50up/3down lol. If the external hard drive keeps disconnecting during files copying, or the hard drive is not working on computer normally, you might be experiencing one of the USB 3.0 controller driver problems listed below: The USB driver is outdated and a new driver is available now. I've only had this hard drive a few months, It's a WD My Passport 2TB. Forums. There have been stuck inputs. But for some extremely frustrating reason my PS4 Pro keeps disconnecting from the internet. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Thank you anyway. Microsoft global customer service number. My laptop, xbox one and phone are all connected to it just fine. User Info: oo7demonkiller. I tried to run my situation through the gamut of troubleshooting options that we posted here on PlayStation LifeStyle. But for some extremely frustrating reason my PS4 Pro keeps disconnecting from the internet. I have a 4TB drive connected and have for months now, and I don’t have those issues (yet!). My PS4 has been in the same spot for years and worked just fine. If you reformat it on your PC and copy a large amount of data to the drive, does it have any issues? Storage. Examining the label stuck on the disk case would tell you how much current it draws. Thanks for your feedback, it helps us improve the site. Hello thank you for contacting playstation support. The USB driver has a conflict with some hardware devices that were connected to the USB port. The drive I have uses a USB 3.0 connection, and that particular connection creates a noise in its cabling and device that can interfere with the specific frequency that Bluetooth devices use. technical support services.
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