You get what you pay for, and in this case, you pay for this excellent service. Needs better insight into portfolio. Hargreaves Lansdown had long championed Woodford’s funds, driving £1.6bn into the Equity Income fund, from which Hargreaves Lansdown earned more than £41m in customer fees between 2014 and 2019. Accessibility, ease of use of website. Also good by phone on the few occasions that I've spoken to them. Savings rates are easy to manage online. Their charges are high and I may well change provider as I only make any portfolio changes infrequently. The downside is the amount of marketing junk received and the clear "Woodford" and "HL investment" bias. phone is always answered by someone knowledgeable who can deal with your issue; excellent website with good access to research. Great easy to use app, that starts updating as soon as the markets close each night. Plenty of information about each fund. Download historical data for 20 million indicators using your browser. I don't think they are as good value as they once were though, the pro-rated costs get prohibitive as portfolio grows so a fixed fee would be much better. Service is reliably solid. per stock per month. Excellent website and research facilities. However, if you choose to invest in Investment Trusts only, then HL is excellent value for money; annual charges can be sub £500 pa. This means we can't help with specific personal circumstances or recommend specific investment products. the views of the author. I have more than 500k with them over three accounts but I pay the same 0.45% as someone with �500. Cost of advice is expensive and model should be modified to time/cost base. I haven't been with them that long but I like the website, lots of information available and it's easy to trade. Access Hargreaves Lansdown anywhere, anytime with their mobile app The HL App is very simple to use and contains a huge amount (but not all) of the research available on the website. The website is really easy to use, email replies are very prompt, account charges are too high. Lots of information when they have it, good customer service, but performance data and presentation including cost breakdowns I think is lacking. ISAs, SIPPs etc. The best thing is the quality of their customer service team. Knowledgable people man the telephones and your call is answered immediately. There’s no charge for inactivity or for holding cash. At 0.45% for admin, plus investment charges, expect to pay about 1.2% all-in. The telephone support has fallen off a cliff. Good day, If I were to invest with A J Bell or Hargreaves Lansdown in a self select Stocks & Shares ISA and they were to 'go bust', what would happen to my investment? Its quite a good product and the website is pretty easy to use. It is more expensive than other platforms and, as a "fund only" investor, I am not too sure it is worth paying the premium. holding cash or inactivity. This service could improve if they stopped bombarding me with paperwork urging me to invest in their Vantage ISA or whatever that is. A well run company, that provides very good market information and general recommendations. Need to improve cost only. Its easy to use and good info. But remember: they do deals with other fund managers so promote them 9remember Neil Woodford? Very efficient website. My only issue is I realise they are relatively expensive compared to peers. Needs less implicit marketing of their favourite funds. The customer service is excellent. I like the choice and convenience but the costs need to be lower. Generally reliable, very good telephone based staff. Intelligent and prompt phone convos, refreshingly normal as opposed to dead-eyed scripted tedium. Random Acts of Kindness and All things Positive! We’re only allowed to give you a steer or share an opinion or tell you the facts - That said, we promise that our answer to you is an independent unbiased perspective with no commercial gain to make. All my holdings are INVESTMENT TRUSTS or company shares. It's easy to use and access. We collect all of your reviews and use them to calculate the overall “You Say” score for each provider. Prompt telephone service with well trained staff. The range of ETFs, but the trading fees are very high. I'm moving to Interactive Investor. Bad advice and terrible advisor. Good resarch on the website. Very good research pages and I like the magazines I'm sent. Hargreaves Lansdown had long championed Woodford’s funds, driving £1.6bn into the Equity Income fund, from which Hargreaves Lansdown earned more than £41m in customer fees between 2014 and 2019. Newsroom articles are published by leading news Overall fee structure is not cheapest but I feel, as much as I can, that my ISA and Pension are long term "secure" and how much is that worth? Ipad app doesn't have the same features as the computer. Good analytical tools. Easy to get in contact with, and the website is excellent, I can't think of any negatives. It has a variety of investment options and regularly updates customers on changes. Its costs were considerably higher than our Which? Hence, one is bound to wonder how they were still recommending Woodford at the time of fund suspension, when, from info that came out in the press over succeeding weeks, the man on the street would have known to avoid the fund. article's content and its accuracy. We use cookies to allow us and selected partners to improve your experience and our advertising. Cheap online share dealing from £5.95 per deal. Easy to buy small amoumts of funds and good helpline. I like the wealth of information it provides. Need at least £100 to invest invest in a fund. suberb app great customer service. If there’s not enough cash in your account, we’ll sell some of your investments to cover charges. Good regular communications. Always answer calls quickly and seem to know what they are talking about. Have found hargreaves service straightforward, comprehensive and efficient. They offer regular investment into FTSE companies shares for �1/month. To improve they need to reduce fees! Lower charges would of course be nice. ), amazing service and great website. Good access to foreign markets, including NASDAQ. Perhaps only negative is the cost to invest and the web version of the website seems quite outdated / less flexible than the app. As always� they need to lower charges! Important stuff: Holly and the team have worked in the finance industry for many years but we are not regulated to give you personal financial advice, nor are we regulated by the industry watchdog (although we do talk to them a lot). It is easy quick and efficient. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I have found Hargreaves Lansdown to be more of a front than substance. Charging could be more transparent with a breakdown of how it is arrived at in an annual or six-monthly summary. Please get in touch at app@hl.co.uk Hargreaves Lansdown is a FTSE 100 company and the UK’s number 1 platform for private investors. Excellent research facilities. All very straight forward so far. Easy to navigate around website and actions are easily/quickly carried out. The clarity of web pages and access. Simplify the costs. Innovative (they have Bitcoin ETFs! Fees could be lower. Stop bombarding me with junk mail. HL Website is easy to navigate and to get to where you need to be is fairly intuitive. For me it is well worth it. Like: quality of website, ability to see the whole family's investments with linked accounts. Probably not the cheapest in town but worth the extra, having said that I have not used another platform. ‘Hargreaves Lansdown seemed to have been too financially involved with the Woodford funds and slow to stop promoting those funds as recommended by Hargreaves Lansdown’. The shine has definitely gone off this company for me. Exemplary service. It is costly when compared to the likes of Alliance Trust Savings but far slicker, more online functionality and quick valuations (mobile app). Hargreaves Lansdown PLC | HL/ - Employment Costs. There’s no need to remember to make any payments. They have been very helpful with transferring a DC pension into their SIPP, chasing the other provider who was being very slow. Hargreaves Lansdown is not responsible for an What’s your bank doing about climate change? Relatively easy to use, good information, various levels of advice if needed, clear website, excellent customer service. Excellent service, but need to drop their charges. They need to reduce their costs on funds, especially on their own multi funds. Its accessible and transparent regarding charges, but needs an updated app. They seem to be releasing new functionality frequently to fix things though. It would be good if the staff were better trained as sometimes I do not feel confident in the information they provide. At the moment they just give separate lump sums each month for each account and you have to work through the full list of transactions each month to extract them. You can speak to people on the phone, those I've spoken to know what they're talking about. Sometimes it seems like a student has answered without the correct experience to answer my query. The security is a bore, to the extent I have transferred three childrens ISAs 9 months ago but not yet managed to setup regular payments. No charges to buy and sell funds. Our Which? The app is great. Their phone advisers are very knowledgeable, and proactive. Jargon free, easy access to accounts and a good mobile app to keep an eye on investments. One of the market leaders. Good name, money feels secure, good website, easy to arrange transfer of funds and buying and selling. An okay platform - could do with improved functionality on app. Very easy to use. The website is good for information e.g. It answers emails with hours if I have a query. Comprehensive and accurate data. overseas share Great website and good service if you phone them. Happy to use this company - well-known and generally the 'go-to' source used by the media for market statements. I do not like the special fee discounts idea at all. You can find these in each investment’s key investor information. Its really easy to use. Becoming more like other firms over the last year or so. Very user-friendly website, good range of investments, plenty of investment communication. There's no charge for a Direct Debit into funds. 1% of the trade value, minimum charge £20, maximum £50. Try Which? Overall a very good provider with a wide range of domestic and international funds. Additional model portfolios would be good. Quite organised. I see AJ Bell have low fees compared to Hargreaves Lansdown.
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