213 reviews from ACE Cash Express employees about working as a Customer Service Representative at ACE Cash Express. The last time I paid down the... Not bad, but could've been way better. Basically no benefits, making about $13/hour and fighting everyone else to meet the ticket completion quota. I have returned on 3 occassions to complain to Ace Cash Express and each time I get the round around. They care about their cash more than your safety. We look forward to helping you. TLs usually worked the most tickets along with veterans to meet their quotas and maybe bonus, everyone else just struggled to figure it out. Thanks for all u help. Sincerely, ACE Cash Express. Very understanding and helpful, No lunch break don’t get to leave anywhere. You are going to open and close alone. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Great people to work with don’t have any complaints so far really nice management will work with you with scheduling and everything. Tenant booked carpet cleaning with you, without landlords knowledge. I recommend this job for a person that doesn't like to move much, has the patience to deal with impatient customers, can deal with sudden rushes of customers throughout the day and don't mind working 9+ hours at a time. After about 2 months of working for ACE though i started noticing that i would dread waking up in the morning to go to work. What a joke they are! What is the best part of working at ACE Cash Express? Shortcut: N/A - Edit. Let the Lawsuit begin!!! This company does respond, but not as often as you'd expect them to. I worked here and at first they gave me 70 hours and after 2 weeks they dropped them to 11 hours I would have to drive to Fayetteville from lumberton for one day a week. I received my Frontier bill on 10/7 and returned to Ace Cash Express to inquire about my payments since they were never received by Frontier. If you are good at math and remembering step on how to do things, you’ll fit in well. EXPECTED to clean toilets, mop, and take out trash. Sincerely, NO MARKETING, but expect you to sell. Thanks, Only the latest review will count in the company's TrustScore. It was a very small department up on a high up floor in the Irving Corporate office, there was free food every once in a while but that was the only perk. Even when you have produced payments, this type of activity continues. No training other than sitting next to someone else for a week and then getting on your own phone and PC to figure out how to do it on your own after that. You had to help the centers fix their equipment when it broke down (which if you are an ACE customer- you know is all the time) by trouble shooting it over the phone or restarting it remotely. What benefits does ACE Cash Express offer? at first it was just sixty dollars a week on thursdays or fridays and it wasnt so bad casuse it was right after payday but now its wednesday and its two sixty dollar withdrawls the agreement if im not mistaken was a 60 dollars a week for 6 weeks then they take out the whole thing please help. If you were in charge, what would you do to make ACE Cash Express a better place to work? If you're a top collector, they will do anything to keep you on the phones to increase their monthly collections and their bonus amount. Good health benefits. That is to say, their business practices may not be the best, but legally IMO( i am not an attorney, nor should my advice be treated as such) you have no case. Calls up to 6 times a day! ACE Cash Express. They threaten to sue me for a loan I never had with their company and made threatening comments to my family members saying they would be in big trouble if they did not tell them my contact information. The most enjoyable thing about the company is you have a chance to meet and assist customers with small financial obligations they may have. Awesome sauce! © 2004-2020 ComplaintsBoard.com. It’s too much. They do not care about their employees what so ever The upper management plays favorites It gets boring when you have to work 13 hours shifts by yourself You don't get a lunch break or breaks. Is it a mouth swab or urine? Once we receive your complete information, we can see when the payments were sent to Frontier FIOS or confirm that the store associate processed it through the correct biller. This should have been delivered to the biller 9/19 & 9/25. comin back n fores to my house harrassing me saying we goin to takacting very unprofessional, Dear Valued Customer, I will respond to court against Ace cash where approve document information. Even if you answer the call so they can remind you the payment is due. Management of multiple different levels talk bad about their employees on conference calls or even to other employees and or management. If you’re sick it’s made extremely difficult to call out. Please send an email to [protected]@acecashexpress.com with your details and account number. The burglar was waiting in the bathroom after going through the ceiling sometimes they would break through the Sheetrock wall from the business next door. It was an easy process and I would have funds in my account within 1-2 business days. The Company Ace Cash Advance or someone protraying to be a representative from the company called my relatives stating that I took out a loan with their company and never repaid them. See more ACE Cash Express reviews by job title, Career recommendations for Customer Service Representative, Explore information on salaries, job satisfaction, skills and more, Popular locations for Customer Service Representative in US. Monthly bonus is the main goal. How long does it take to get hired from start to finish at ACE Cash Express? Learn about ACE Cash Express culture, salaries, benefits, work-life balance, management, job security, and more. If looking to learn about cash handling and loan processing with bill pay then this job was a great was as a starter level with no experience needed. I have already returned it, but the agents started to call me and sent emails. Then tell everyone you know how badly you were treated. STAY AWAY FROM ACE!!! Thank you for your service. Working as Customer Service Representative. Please send an email to [email protected] with your full transaction and contact details so we can assist you further. Working with this company was great at first. They are helpful friendly. Affiliated Workers Association - Insurance Fraud, Y&G F2P - Thomas Kinkade musical christmas tree ornament, Optimum - I want oann available on my cable line up, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Difficult work. I took loan from the company www.acecashexpress.com. I took out a car title loan in oct. 2012 to pay for high medical bills (I have cancer) i fully understood the... On 9/18 and 9/24 I made a payment to my Frontier Fios account. ACE strives to do the right thing for our customers and our people. Cashing checks was sometimes difficult as people would come in late and checks could be difficult to verify. Aggressive sales culture that will fire you for not selling debit cards. You’ll look forward to coming home to this modern ace cash express home office customer service. Customers can be very difficult sometimes be ready to answer a lot of dumb questions. Rate your employer to help people make better career decisions. Dear Valued Customer, I have dealt with so far! What kind of drug test do ACE give in Washington DC? The motivation just simply was not there. This company doesn't appreciate their employees. We are very sorry and regret any inconvenience to you in connection with your transaction. There is no help with problems, but once you learn how to address the issues its a decent place to work, This job is filled with racist and biased people from the associates all the way to the management and the hours are long the pay is not good of your not Hispanic or male they expect you to be on a call 24 hours of the day in case someone calls out the only good thing about this is that yes you may work 3 to 4 days and the hours are long but you also have maybe 3 to 4 days off, I worked there for 9 years and I did not feel appreciated at all for the work that I did.They do not like to give raises even when you more than deserve it but they expect you to be at 100 percent at all times.They had us working in a building where the air conditioner was not working and they did not care .They acted like we were lying anytime we called them for help .The store manager was good but. Phone Number:1 (888) 753-2384. Was able to fix my car. I want to advise other people to use the services of www.acecashexpress.com. The District Manager didn’t follow protocols. I could have gone to my local grocery store and purchased a money order for a flat fee of $1.79, and they refuse to credit my account! I specifically told them not to call on my job and they continued to do so. If you dont have a life this is the place for you. I disagree with the above comment. If you're looking to advance soon in the company this is not the place for you unless you know someone in management or somehow become a favorite. They will not transfer you to supervisors, they transfer you to someone pretending to be a supervisor. Management was definitely terrible, with no communication whatsoever. I get the strong feeling these are people with baseball bats. Staff is extremely friendly, Ace is always been there when I needed them I’ve borrowed money from them several times the only thing I don’t like is their mobile app because you can’t see your account and that I have no problem with this company, Even after paying my bills and still needing funds ACE has been there. They didn’t want to give any hours out and it’s very dangerous. As long as the company business is taken care of no complaints. I went to Ace to purchase a money order in San Marcos Texas as I have an account with them. Some very busy locations need more CSRs to be hired. I made the mistake of inquiring about one of those payday loans that they deposit in your checking acount WRONG they deposited money in my account without my permission and now they take out 60 bucks a week out of my accountt a week for 3 months now today they took out 160 dollars i dont hknow how to contact them to stop it help someone any ideas they are slowly draing my acct
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